MISSION

At Family Health Group, our patients and their medical needs are very important to us and we are committed to providing the quality care they deserve. Family Health Group is an affiliate of Maury Regional Hospital and St. Thomas Hospital, created in 1996 to increase access to primary care in southern Middle Tennessee. There are 11 practice sites located throughout Maury, Lawrence, Marshall and Wayne counties.

Our physicians are trained and board-certified in the specialties of family practice, internal medicine and pediatrics. In addition, there are well-qualified physicians' assistants, nurse practitioners, nurses and office staff ready to assist you in your health care needs.

SERVICES

• Family Practice - providing both outpatient and in-patient care for the entire family.
• Women's Health - including mammography, breast exams, pap smears, annual exams, and bone densitometry.
• Children's Health - newborn evaluations, well-baby checks, immunizations, kindergarten physicals, acute illness, ear infections, sore throats, and bronchitis
• Men's Health - prostate exams and screening
• Physicals - annual, sports and school
• Chronic Conditions - diabetes, high blood pressure, high cholesterol, arthritis, heart problems
• Allergies - sinus infections, asthma, seasonal allergies, rhinitis, hay fever
• Mental Health - depression, anxiety
• Minor Office Procedures/Surgery - removal of skin lesions, warts, moles, skin tags, toenails and repair of simple cuts and scrapes

Not all of the practices may offer each of the services listed above; however, many provide the majority of these services. In all cases, we emphasize preventive care and wellness.

PRIVACY PRACTICES

This Notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
You have the right to obtain a paper copy of this Notice upon request.

Patient Health Information
Under federal law, your patient health information is protected and confidential. Patient health information includes information about your symptoms, test results, diagnosis, treatment, and related medical information. Your health information also includes payment, billing, and insurance information.

How We Use Your Patient Health Information
We use health information about you for treatment, to obtain payment, and for health care operations, including administrative purposes and evaluation of the quality of care that you receive. Under some circumstances, we may be required to use or disclose the information even without your permission.

Examples of Treatment, Payment, and Health Care Operations
Treatment: We will use and disclose your health information to provide you with medical treatment or services. For example, nurses, physicians, and other members of your treatment team will record information in your record and use it to determine the most appropriate course of care. We may also disclose the information to other health care providers who are participating in your treatment, to pharmacists who are filling your prescriptions, and to family members who are helping with your care.

• Payment: We will use and disclose your health information for payment purposes. For example, we may need to obtain authorization from your insurance company before providing certain types of treatment. We will submit bills and maintain records of payments from your health plan.
• Health Care Operations: We will use and disclose your health information to conduct our standard internal operations, including proper administration of records, evaluation of the quality of treatment, and to assess the care and outcomes of your case and others like it.

Special Uses
We may use your information to contact you with appointment reminders. We may also contact you to provide information about treatment alternatives or other health-related benefits and services that may be of interest to you.

Other Uses and Disclosures
We may use or disclose identifiable health information about you for other reasons, even without your consent. Subject to certain requirements, we are permitted to give out health information without your permission for the following purposes:

• Required by Law: We may be required by law to report gunshot wounds, suspected abuse or neglect, or similar injuries and events.
• Public Health Activities: As required by law, we may disclose vital statistics, diseases, information related to recalls of dangerous products, and similar information to public health authorities.
• Health oversight: We may be required to disclose information to assist in investigations and audits, eligibility for government programs, and similar activities.
• Judicial and administrative proceedings: We may disclose information in response to an appropriate subpoena or court order.
• Law enforcement purposes: Subject to certain restrictions, we may disclose information required by law enforcement officials.
• Deaths: We may report information regarding deaths to coroners, medical examiners, funeral directors, and organ donation agencies.
• Serious threat to health or safety: We may use and disclose information when necessary to prevent a serious threat to your health and safety or the health and safety of the public or another person.
• Military and Special Government Functions: If you are a member of the armed forces, we may release information as required by military command authorities. We may also disclose information to correctional institutions or for national security purposes.
• Research: We may use or disclose information for approved medical research.
• Workers Compensation: We may release information about you for workers compensation or similar programs providing benefits for work-related injuries or illness.

In any other situation, we will ask for your written authorization before using or disclosing any identifiable health information about you. If you choose to sign an authorization to disclose information, you can later revoke that authorization to stop any future uses and disclosures.

Individual Rights
You have the following rights with regard to your health information. Please contact the person listed below to obtain the appropriate form for exercising these rights.

• Request Restrictions: You may request restrictions on certain uses and disclosures of your health information. We are not required to agree to such restrictions, but if we do agree, we must abide by those restrictions.
• Confidential Communications: You may ask us to communicate with you confidentially by, for example, sending notices to a special address or not using postcards to remind you of appointments.
• Inspect and Obtain Copies: In most cases, you have the right to look at or get a copy of your health information. There may be a small charge for the copies.
• Amend Information: If you believe that information in your record is incorrect, or if important information is missing, you have the right to request that we correct the existing information or add the missing information.
• Accounting of Disclosures: You may request a list of instances where we have disclosed health information about you for reasons other than treatment, payment, or health care operations.

Our Legal Duty
We are required by law to protect and maintain the privacy of your health information, to provide this Notice about our legal duties and privacy practices regarding protected health information, and to abide by the terms of the Notice currently in effect.

Changes in Privacy Practices
We may change our policies at any time. Before we make a significant change in our policies, we will change our Notice and post the new Notice in the waiting area and each examination room. You can also request a copy of our Notice at any time. For more information about our privacy practices, contact the person listed below.

Complaints
If you are concerned that we have violated your privacy rights, or if you disagree with a decision we made about your records, you may contact the person listed below. You also may send a written complaint to the U.S. Department of Health and Human Services. The person listed below will provide you with the appropriate address upon request. You will not be penalized in any way for filing a complaint.

Contact Person
If you have any questions, requests, or complaints, please contact:

Harold Preston
Chief Compliance Officer
854 W. James Campbell Blvd., Suite #303
Columbia, TN 38401
(931) 540-4255

Effective Date: The effective date of this Notice is January 15, 2003.